Simple, fast, cost-effective.

You have purchased a video surveillance system from VTIS and have a problem? With VTIS remote maintenance, our system technicians dial up to your video system and solve the problem. Simple, fast and inexpensive.


Step 1: Start Teamviewer & contact Support

Before you call us, please download Teamviewer to your PC and start the software. Then please call us and get in touch with one of our system technicians: +49 231 880857 – 0

Step 2: Replace session number

Tell our system technician your ID and password. The ID and password will be generated each time Teamviewer is started, thus preventing third parties from accessing your video system.



Your video system is now maintained

Our system technician will now correct possible errors on your system. Quickly and cost-effectively. The time-consuming on-site support is no longer necessary. Please note that additional costs may be incurred depending on the effort involved.

The system technician will point this out to you at the appropriate time. Please be patient. Depending on the problem, the remote maintenance can also take more time. Your satisfaction is our goal!