VTIS Remote Support

You have purchased a video surveillance system from VTIS and have a problem? With VTIS remote maintenance, our system technicians dial up to your video system and solve the problem. Simple, fast and inexpensive.

Step 1:
Start Teamviewer

Before you call us, please download Teamviewer to your PC and start the software.

Teamviewer

Step 2:
Contact VTIS Support

Please call the number below to be connected to an available system engineer:

+49 231 880857 – 0

Step 3:
Tell us your ID

Tell our system technician your ID and password.

He will now connect to your PC via a secure connection.

Your video system is now maintained

Our system technician will now correct possible errors on your system. Quickly and cost-effectively. The time-consuming on-site support is no longer necessary. Please note that additional costs may be incurred depending on the effort involved.

The system technician will point this out to you at the appropriate time. Please be patient. Depending on the problem, the remote maintenance can also take more time. Your satisfaction is our goal!

How can we help you?

More VTIS services

RMA Form

For uncomplicated processing in the event of damage. Claims are only accepted in written form!

Service technician request

With this form you can easily request a service technician.

Order data processing (AVV)

According to the GDPR, we are obliged to conclude an AVV with our customers in accordance with Art. 28 of the GDPR.